Returns and Refunds
Gifting Return Policy
When placing holiday orders for any Revitive Circulation Booster between November 11th and December 16th, your 60-Day trial period will begin on December 25th. All return policy terms and conditions will still apply.
If you want to return your device, please know that the time period begins the day you receive your device and applies to new devices only. All sales are final on our New/Refurbished devices, and as such are not eligible for return.
If the device is unopened and returned in 14 days, a 100% refund will be provided. The request for a return and prepaid shipping label must be made within 14 days of receipt of device.
If the device is opened and returned within 60 days of receipt, a 25% restocking fee will be assessed. A 75% refund will be given. A prepaid shipping label will be provided to the purchaser to ship the device back to us.
After 60 days, products will not be able to be returned unless deemed faulty under warranty
Any refunds for returned devices will be applied to the original form of payment used to purchase the device.
Devices need to be returned in a like-new condition. Items that are damaged, unsanitary, dented or scratched may be denied a return.
Only devices, remote controls and power adaptors are required to be returned to be eligible. If these items are not returned, we may either deny the return, or allow a return with a deduction on your refund for the missing item(s).
All Final Sale merchandise cannot be returned (i.e. Refurbished items)
Products with a defect, and within the warranty period, can be repaired or replaced with a similar product.
How to return
To be eligible for a full refund, you must return your product still in its original condition with all parts and accessories.
- Please call our U.S. customer care team Monday-Friday 9am-5pm Eastern at 1-877-260-3115 toll-free, to request the return.
- We will issue you an RMA number and provide you with a pre-paid UPS tracking label.
- Box your device, put the label on, drop off at one of the carrier's Ship Centers within 10 days within 10 days of receiving your RMA and label. Keep your tracking number.
- When the tracked box arrives in our warehouse, it will be logged in and refund processing will begin.
- Within 14 days, your bank card will be credited the full amount of your purchase.